Itineris NV
Itineris NV is a software and services company that provides cloud-based customer information systems and billing solutions for utilities, built primarily on Microsoft Dynamics 365. The company serves electric, gas, water, and district heating utilities with its UMAX platform, offering customer management, billing, meter data, and related process automation. It generates revenue through software licensing and subscriptions, implementation projects, and ongoing support and managed services.
- Industry-Specific ERP
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2003
- Headquarters
- Sint-Denijs-Westrem, Belgium
What 13 Arbolus experts think of Itineris NV
NPS scores are strong, with most ratings between 7 and 10. Renewal intent is high, particularly among high spenders and long-term users, with a minority reporting uncertainty. Stickiness is reinforced by broad adoption beyond the pilot stage for most customers. Qualitative feedback highlights strong industry fit, customer data integration, and operational efficiency as key strengths, while complexity and cost are main concerns.Overall Customer Sentiment: Positive
Who reviewed Itineris NV
- C-Suite 62% (8)
- Director 23% (3)
- Manager 15% (2)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about Itineris NV.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 13 scored reviews- Promoters 6
- Passives 5
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Apr 7
- Jun 8
- Oct 8
- May 8
- Jun 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 28 across 2 companies.
Praised
- Automation Enhancement
- Digital Expansion
- Business Value Focus
- Industry Specialization
Criticised
- Switching Risk from Competitors
- Integration Gaps
- AI-driven Disruption
- Customization Requirements
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 71% 7 answers
- 67% 3 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 8.8/10 Average score from undecided customers
Top alternatives
Most weighed by Itineris NV customers
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