Jack Henry & Associates
Jack Henry & Associates is a financial technology company that provides core processing systems, digital banking platforms, payments solutions, and related software and services to banks, credit unions, and other financial institutions. It generates revenue primarily through software licensing, transaction processing, hosted and cloud services, and professional services that support financial operations and customer-facing digital channels.
- Payment Processing
- Core Banking & Financial Services Software
- Cybersecurity Services
- Revenue
- $2.2B
- Employees
- 7,200
- Founded
- 1976
- Headquarters
- Monette, United States of America
What 60 Arbolus experts think of Jack Henry & Associates
NPS scores among experts span the full spectrum from 1 to 10, with a large majority rating 8-10, indicating high satisfaction, and a minority reflecting dissatisfaction related to complexity and offboarding. Renewal intent is strong among high spenders, but a notable segment in the mid to lower spend tier remains uncertain or negative. Stickiness is high, with most respondents reporting usage for more than 1 year; offboarding is limited but features in lower-NPS cases. Key expert themes highlight the platform’s reliability, comprehensive banking focus, and opportunities for improved integration and workflow simplification.Overall Customer Sentiment: Positive
Who reviewed Jack Henry & Associates
- C-Suite 60% (36)
- Director 23% (14)
- Manager 18% (11)
Employer names and spend open in the full report, along with the other 57 customers.
Everything 60 customers told us about Jack Henry & Associates.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 60 scored reviews- Promoters 24
- Passives 27
- Detractors 9
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 12 across 5 companies.
Praised
- Operational Reliability
- Support for Digital Banking
- Comprehensive Functionality
- AI Capabilities
Criticised
- Limited Customization and Automation
- Complex Features and Workflows
- Integration Challenges
- Vendor Switching Risk
What customers say
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 37% 19 answers
- 80% 10 answers
- 100% 2 answers
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 6.8/10 Average score from customers not renewing
Top alternatives
Most weighed by Jack Henry & Associates customers
Report
More in Data & Analytics and ERP Software
Other companies in both categories with a customer report.
For people who use Jack Henry & Associates
Do you use Jack Henry & Associates at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 60 customers of Jack Henry & Associates have already contributed
Takes a few minutes. Your identity stays anonymous.