Jaama, Ltd.
Jaama Ltd is a UK-based provider of fleet, asset and driver management software used by corporate fleets, leasing and rental companies, and public sector organisations to manage vehicles, compliance, risk and associated costs. Its flagship Key2 platform centralises vehicle, driver, maintenance, accident and fuel data, and is sold on a software and services basis. The company generates revenue through software licensing, SaaS subscriptions, implementation and related support services.
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $14.0M
- Employees
- 120
- Founded
- 2004
- Headquarters
- United Kingdom
What 8 Arbolus experts think of Jaama, Ltd.
NPS scores reported range from 2 (high dissatistfaction, offboarding) to 8 (moderately satisfied), with most clustered at 6-8, indicating a neutral to slightly positive sentiment. 60% of responses indicate a moderate NPS (6-8), while 20% reflect high dissatisfaction (NPS 2 correlated with confirmed non-renewal and offboarding). Another 20% report no NPS data. Renewal intent is not strong: 60% are unsure and 40% are not intending to renew. Most customers are in the post-implementation phase (>1 year live), but churn risk is heightened among higher spenders.Overall Customer Sentiment: Neutral
Who reviewed Jaama, Ltd.
- C-Suite 50% (4)
- Director 38% (3)
- Manager 12% (1)
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Sentiment
-37 Net Promoter Score, from 8 scored reviews- Promoters 0
- Passives 5
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Feb 7
- Aug 5
- Nov 6
- Jan 6
- Jul 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -37 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 17%Plan to renew, by seniority
- 50% 2 answers
- 0% 3 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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