Ivalua (mid-market segments)
Ivalua is a global provider of cloud-based spend management and procurement software that helps enterprises and public sector organizations manage sourcing, supplier relationships, contracts, and procure-to-pay processes. Its platform centralizes spend data, automates procurement workflows, and supports compliance and risk management across direct and indirect spend categories. Ivalua generates revenue through subscription licensing and related professional services for implementation, integration, and support.
- Spend Management
- Procurement & Sourcing
- Business Intelligence & Dashboards
- Revenue
- $260.0M
- Employees
- 900
- Founded
- 2000
- Headquarters
- San Mateo, United States of America
What 11 Arbolus experts think of Ivalua (mid-market segments)
NPS scores are concentrated in the higher bands, with 50% of responses scoring a 9, 25% scoring a 7, and remaining scores split between 6 and 8. Renewal intent is positive among high spenders and long-term users, though one notable influencer indicated no renewal. Stickiness is high, with 64% of experts reporting implementation for over a year and an additional 18% in the pilot or recently implemented stages. Key data themes include long-term usage, high satisfaction among procurement-centric roles, and concentrated retention among manufacturing and energy clients.Overall Customer Sentiment: Positive
Who reviewed Ivalua (mid-market segments)
- C-Suite 55% (6)
- Director 27% (3)
- Manager 18% (2)
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Sentiment
45 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 4
- Detractors 1
Cumulative NPS by month
+0 over 3 months- Apr 8
- May 8
- Jun 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 45 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
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