JOLERA
Jolera is a managed IT and security services provider that delivers outsourced infrastructure management, cybersecurity, cloud, backup, and help desk solutions to businesses and channel partners. It operates primarily as a white-label provider, enabling MSPs, VARs, and other partners to offer 24/7 managed services under their own brands. Revenue is generated through recurring service contracts and project-based professional services.
- Managed IT & Cloud Services
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2001
- Headquarters
- Toronto, Canada
What 5 Arbolus experts think of JOLERA
NPS scores are consistently positive, with 40% of responses at 9+, and 60% at 7. Renewal intent is strong among Influencers and mid-to-high spenders, with 66% of those reporting indicating intent to renew, though one high spender is not planning to renew. Stickiness is evidenced by 40% of users in the 'More Than 1 Year' implementation stage, while others are within their first year. Quantitative data indicates solid satisfaction, with Users reporting especially high NPS after a longer implementation period.Overall Customer Sentiment: Positive
Who reviewed JOLERA
- C-Suite 60% (3)
- Director 40% (2)
Employer names and spend open once the report publishes.
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Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 3
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
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