Kelvion
Kelvion is a global manufacturer of industrial heat exchangers used for cooling and heating in power generation, oil and gas, chemical processing, HVAC, refrigeration, transportation, and other process industries. The company designs, engineers, and produces plate, finned-tube, shell-and-tube, and modular cooling systems, and sells them to OEMs, EPCs, and end users worldwide. Revenue is generated through equipment sales, custom-engineered solutions, and aftermarket services such as maintenance, spare parts, and retrofits.
- Revenue
- $900.0M
- Employees
- 4,800
- Founded
- 2015
- Headquarters
- Bochum, Germany
What 15 Arbolus experts think of Kelvion
NPS scores are consistently in the 7-10 range, with 44% of responses scoring 8 or above. Renewal intent is positive among high spenders (multiple Yes responses at >$100K), while low spend brackets see higher non-renewal. Stickiness is high, with most customers at 'More Than 1 Year' implementation and few in pilot. Key themes include consistent sentiment among users and higher satisfaction among large industrial clients. Overall Customer Sentiment: Positive
Who reviewed Kelvion
- C-Suite 71% (11)
- Director 21% (3)
- Manager 7% (1)
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Sentiment
26 Net Promoter Score, from 15 scored reviews- Promoters 5
- Passives 9
- Detractors 1
Cumulative NPS by month
+2 over 4 months- May 6
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 26 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 60% 5 answers
- 100% 2 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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