KONE
KONE is a global engineering company that designs, manufactures, installs, and services elevators, escalators, and automatic building doors for residential, commercial, infrastructure, and industrial buildings. It generates revenue through equipment sales, modernization projects, and long-term maintenance and service contracts for building owners and developers worldwide.
- Revenue
- $11.5B
- Employees
- 63,000
- Founded
- 1910
- Headquarters
- Espoo, Finland
What 18 Arbolus experts think of KONE
NPS scores are skewed positively, with most respondents rating 8–10. High-spend, long-term and compliance-dependent customers are highly likely to renew, while those in early implementation stages, smaller portfolios, or with mid-range spend express more selective intent and concerns regarding flexibility or value expansion. Stickiness is greatest where KONE manages mission-critical assets. Key themes include strong trust in safety and compliance, service coverage, and reliable maintenance, though contract flexibility and communication variability are noted. Overall Customer Sentiment: Positive
Who reviewed KONE
- C-Suite 31% (6)
- Director 31% (6)
- Manager 38% (7)
Employer names and spend open in the full report, along with the other 15 customers.
Everything 18 customers told us about KONE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
16 Net Promoter Score, from 18 scored reviews- Promoters 7
- Passives 7
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 7
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 8 across 4 companies.
Praised
- Protect Core Use Cases in Expansion
- Expansion Through Demonstrated Value
- AI as an Enabler
- Safety and Compliance Confidence
Criticised
- Switching Due to Poor Service
- AI and Automation Disruption
- Vendor Needs to Prove Value
- Selective Scope Expansion
What customers say
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 67% 3 answers
- 25% 4 answers
- 67% 3 answers
- 0% 1 answer
- 8.6/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
Top alternatives
Most weighed by KONE customers
Report
More in Consulting & Professional Services and Supply Chain & Logistics
Other companies in both categories with a customer report.
For people who use KONE
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