Kinaxis (RapidResponse mid-market deployments)
Kinaxis is a Canadian software company that provides RapidResponse, a cloud-based supply chain planning and concurrent planning platform used by manufacturers and enterprises to manage demand, supply, inventory, and sales and operations planning. The company serves global customers across industries such as automotive, high-tech, life sciences, and consumer products, generating revenue through SaaS subscriptions and related professional services, including mid-market deployments. Its platform helps organizations improve visibility, scenario planning, and decision-making across complex supply chains.
- Supply Chain Management Software
- IT Consulting & Implementation
- Business Intelligence & Dashboards
- Revenue
- $330.0M
- Employees
- 2,200
- Founded
- 1984
- Headquarters
- Ottawa, Canada
What 42 Arbolus experts think of Kinaxis (RapidResponse mid-market deployments)
NPS responses show a majority of scores in the 8-10 range, indicating moderately strong advocacy but with some critical detractors scoring 4-5. Most experts with high spend and advanced implementations express positive renewal intent, while detractors highlight concerns about cost, usability, and integration maintenance. The majority of deployments are live for over one year and exhibit high stickiness. The most common qualitative themes are improved forecasting accuracy, multi-location scenario capabilities, and meaningful but not transformative impact on inventory performance. Main negative themes are cost expansion, slow scenario speed, and ongoing data preparation requirements.Overall Customer Sentiment: Positive
Who reviewed Kinaxis (RapidResponse mid-market deployments)
- C-Suite 52% (22)
- Director 30% (13)
- Manager 18% (8)
Employer names and spend open in the full report, along with the other 39 customers.
Everything 42 customers told us about Kinaxis (RapidResponse mid-market deployments).
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
45 Net Promoter Score, from 42 scored reviews- Promoters 23
- Passives 15
- Detractors 4
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 9
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 26 across 4 companies.
Praised
- Critical Multi-Location Planning
- Reduced Stockouts and Costs
- Superior Forecasting vs. Spreadsheets
- Real-Time Dynamic Modeling
Criticised
- Slow and Limited Scenario Response
- Expensive Scalability
- Cumbersome Integration and Data Cleaning
- Cost-Competitive Alternatives
What customers say
Renewal intent
Plan to renew 79%Plan to renew, by seniority
- 60% 5 answers
- 78% 9 answers
- 100% 4 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by Kinaxis (RapidResponse mid-market deployments) customers
Report
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
For people who use Kinaxis (RapidResponse mid-market deployments)
Do you use Kinaxis (RapidResponse mid-market deployments) at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 42 customers of Kinaxis (RapidResponse mid-market deployments) have already contributed
Takes a few minutes. Your identity stays anonymous.