Komatsu
Komatsu Ltd. is a global manufacturer of construction, mining, forestry, and industrial equipment, as well as related parts and services, serving customers in sectors such as mining, infrastructure, and energy. The company generates revenue through the sale and leasing of heavy machinery, engines, and industrial equipment, and through aftermarket parts, maintenance, and technology solutions that support equipment lifecycle management.
- Revenue
- $25.0B
- Employees
- 69,000
- Founded
- 1921
- Headquarters
- Tokyo, Japan
What 5 Arbolus experts think of Komatsu
5 customers have reviewed Komatsu so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed Komatsu
- C-Suite 80% (4)
- Director 20% (1)
Employer names and spend open once the report publishes.
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Cumulative NPS by month
+0 over 3 months- Jan 8
- Jun 9
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 9.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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