King and Moffatt

kingmoffatt.com · Ireland

King and Moffatt is a mechanical and electrical engineering contractor that provides design, installation, and maintenance services for industrial, commercial, and infrastructure projects across Ireland, the UK, and Europe. The company serves sectors such as food processing, manufacturing, logistics, and data centers, generating revenue through project-based contracting and ongoing facilities support services. It delivers turnkey M&E solutions including electrical systems, HVAC, and building services engineering for new builds and refurbishments.

Revenue
$120.0M
Employees
450
Founded
1978
Headquarters
Ireland

What 5 Arbolus experts think of King and Moffatt

NPS scores show a skew toward the positive-mid range: 1 Promoter (NPS 9), 2 Passives (NPS 8, 7), and 2 Detractors/Neutral (NPS 6, 7). 40% of customers indicate clear renewal intent, 40% are unsure, and 20% do not plan to renew. Most implementations are in the pilot or less than one year stages, which influences uncertainty.Thematic analysis suggests customers are cautiously optimistic but highlighting concerns related to implementation maturity and budgeting. Overall Customer Sentiment: Neutral

Who reviewed King and Moffatt

Total customers 5 3 current · 2 former
Reviews growth +1 in six months
Seniority of respondents
  • C-Suite 40% (2)
  • Director 40% (2)
  • Manager 20% (1)
Operations Manager C-Suite NPS 6 Will renew
Security Analyst Director NPS 9 Will renew
Revenue Leader C-Suite NPS 8 Not renewing

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Sentiment

0 Net Promoter Score, from 5 scored reviews
  • Promoters 1
  • Passives 3
  • Detractors 1

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 40%
  • Will renew 2
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 50% 2 answers
  • Manager 0% 1 answer
  • 7.5/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

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