Kolmar Korea

kolmar.co.kr · Republic of Korea

Kolmar Korea is a South Korean original design manufacturer (ODM) and original equipment manufacturer (OEM) that develops and produces cosmetics, skincare, personal care, and health functional foods for global and domestic brands. The company provides R&D, formulation, manufacturing, and packaging services, enabling brand owners and retailers to outsource product development and production. It generates revenue by manufacturing these products under contract for consumer goods and beauty companies worldwide.

Revenue
$1.2B
Employees
2,000
Founded
1990
Headquarters
Republic of Korea

What 11 Arbolus experts think of Kolmar Korea

NPS scores are distributed from 3 to 9, with most respondents between 6 and 9. Renewal intent is predominately positive, especially among high spenders and Influencers. Most experts indicated stable usage in later-stage implementation, with only one indicating OffBoarding. Key quantitative themes are satisfaction among long-term users and strong stickiness beyond the pilot phase.Overall Customer Sentiment: Positive

Who reviewed Kolmar Korea

Total customers 11 11 current · 0 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 91% (10)
  • Director 9% (1)
Product Leader Director NPS 9
Operations Manager C-Suite NPS 6
Executive C-Suite NPS 3

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Sentiment

-18 Net Promoter Score, from 11 scored reviews
  • Promoters 2
  • Passives 5
  • Detractors 4

Cumulative NPS by month

-1 over 3 months
  • Nov 8
  • Apr 7
  • Aug 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -18 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 80%
  • Will renew 4
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 80% 5 answers
  • 7.8/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers

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