Arbolus Intelligence

KPMG

kpmg.com · Londonderry County Borough, United Kingdom

KPMG is a global professional services firm providing audit, tax, and advisory services to corporations, financial institutions, governments, and nonprofits, generating revenue primarily through project-based and recurring professional service fees. The firm supports clients with financial reporting, risk management, deal advisory, digital transformation, and regulatory compliance across multiple industries worldwide.

  • IT Consulting & Implementation
  • Cybersecurity Services
  • Digital & Marketing Agency Services
Listed in
Revenue
$36.5B
Employees
273,000
Founded
1987
Headquarters
Londonderry County Borough, United Kingdom

What 107 Arbolus experts think of KPMG

NPS scores trend high, with most responses between 7–10, led by strong influencer advocacy and user satisfaction. Renewal intent is generally positive, though with a meaningful number of 'Not Sure' responses, especially among high spenders. Stickiness is reinforced by mature implementations and reliance on capacity augmentation. Key expert feedback centers on broad skills access, reliable delivery, governance, and integration. Some concerns remain around outcomes varying by team quality and governance discipline.Overall Customer Sentiment: Positive

Who reviewed KPMG

Total customers 107 97 current · 10 former
Reviews growth +23 in six months
Seniority of respondents
  • C-Suite 72% (77)
  • Director 22% (24)
  • Manager 7% (7)
Generalist Analyst Director NPS 7 Undecided Submitted Jan 2026
Operations Leader C-Suite NPS 7 Will renew Submitted Jan 2026
Finance Executive C-Suite NPS 8 Undecided Submitted Dec 2025

Employer names and spend open in the full report, along with the other 104 customers.

Everything 107 customers told us about KPMG.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

14 Net Promoter Score, from 106 scored reviews
  • Promoters 29
  • Passives 63
  • Detractors 14

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 24 across 4 companies.

Praised

  • Retiring Duplicate Tooling
  • AI-Driven Workflow Optimization
  • Expansion to More Teams
  • Improved Operational Backlog and Coverage

Criticised

  • Governance and Scope Control Required
  • Potential Support or Commercial Concerns
  • Outcome Variability by Team
  • Opaque Automation via AI

What customers say

Improved Operational Backlog and Coverage
“We rely on KPMG for managed support of enterprise applications, which improved coverage and reduced backlog when governance was strong.”
Positive Impact on Execution Capacity
“Augmenting our delivery teams with KPMG increased execution capacity and helped us meet project milestones not achievable internally.”
Broad Skills and Enterprise Methods
“I would recommend KPMG due to their strong delivery capacity, broad skills, and established enterprise methods enabling reliable outcomes.”

Renewal intent

Plan to renew 52%
  • Will renew 40
  • Undecided 29
  • Not renewing 8

Plan to renew, by seniority

  • C-Suite 51% 57 answers
  • Director 53% 17 answers
  • Manager 67% 3 answers
  • 8/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers
  • 6.6/10 Average score from customers not renewing

Top alternatives

Most weighed by KPMG customers

Report

Customer Report - Oct 2026 Oct 2026 107 + 8

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