Klick
Klick is a digital health and life sciences agency that provides strategy, creative, technology, and data-driven marketing services to pharmaceutical, biotech, and healthcare organizations. It helps clients design and execute omnichannel campaigns, digital products, and patient and HCP engagement programs, generating revenue primarily through agency fees and related consulting services. The company also develops proprietary health data and technology solutions that support its services and client programs.
- Digital & Marketing Agency Services
- IT Consulting & Implementation
- Product Analytics & Feedback
- Revenue
- $450.0M
- Employees
- 1,800
- Founded
- 1997
- Headquarters
- Toronto, Canada
What 21 Arbolus experts think of Klick
NPS distribution skews positive, with 40% of responses at NPS 9–10 and the majority above 7. Renewal intent data is sparse but generally positive among users with longer-term adoption, while influencers with high spend are more split—specifically, some indicate uncertainty or negative renewal despite significant investments. Most customers are in the MoreThan1Year implementation stage (over 75%), which correlates with higher NPS scores. The key quantitative themes are longevity of adoption, positive user sentiment, but mixed signals from high-spend influencers on renewal.Overall Customer Sentiment: Positive
Who reviewed Klick
- C-Suite 70% (15)
- Director 30% (6)
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Sentiment
14 Net Promoter Score, from 21 scored reviews- Promoters 7
- Passives 10
- Detractors 4
Cumulative NPS by month
+4 over 6 months- Apr 4
- Jan 7
- Jun 7
- Jul 8
- Aug 7
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 14%Plan to renew, by seniority
- 0% 3 answers
- 25% 4 answers
- 7/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
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