LivePerson
Bitly is a link management and URL shortening platform that enables businesses and individuals to create, manage, track, and analyze shortened links across digital channels. Its SaaS platform is used by marketers, publishers, and enterprises to improve campaign performance, optimize customer journeys, and gain insights from click and engagement data. Bitly generates revenue through subscription plans and enterprise contracts that provide advanced analytics, branded links, and API-based integrations.
- Marketing Analytics & Attribution
- Marketing Automation
- API Management & Integration
- Revenue
- $60.0M
- Employees
- 250
- Founded
- 2008
- Headquarters
- New York City, United States of America
What 15 Arbolus experts think of LivePerson
NPS scores cluster around positive (NPS 8–10, 46%), neutral (NPS 6–7, 31%), and negative (NPS 4–5, 15%) groups. Renewal intent is high among most users, with ~75% of renewable responses expressing intent to continue. Stickiness is supported by majority (62%) on MoreThan1Year deployments and positive sentiment at both pilot and long-term adoption phases.Main negative sentiment themes are linked to perceived value versus cost among some large spenders. Overall, the data suggests strong product stickiness and positive advocacy, offset by select churn risk in enterprise accounts.Overall Customer Sentiment: Positive
Who reviewed LivePerson
- C-Suite 73% (11)
- Director 20% (3)
- Manager 7% (1)
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Sentiment
13 Net Promoter Score, from 15 scored reviews- Promoters 6
- Passives 5
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Jan 7
- Feb 8
- Mar 7
- May 7
- Jun 7
- Jul 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 24 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 63% 8 answers
- 0% 1 answer
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by LivePerson customers
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Other companies in both categories with a customer report.
For people who use LivePerson
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