Lucid
Lucid is an artificial intelligence company developing AI agents and tools that can autonomously use software, browse the web, and perform complex workflows for business users. Its platform focuses on making AI systems more capable, reliable, and controllable so organizations can automate knowledge work and integrate AI into existing applications. The company generates revenue through enterprise software subscriptions and related AI enablement services.
- Generative AI Platforms
- Workflow Automation
- No-Code & Low-Code Platforms
- Revenue
- $3.0M
- Employees
- 25
- Founded
- 2023
- Headquarters
- San Francisco, United States of America
What 52 Arbolus experts think of Lucid
NPS is 40, with 25 promoters (52.1%), 17 passives (35.4%), and 6 detractors (12.5%) among 48 respondents. Renewal intent is available for only 13 experts: 9 yes (69.2%), 4 unsure (30.8%), and no recorded no responses; this is a limited subset, not a full-cohort forecast. Implementation data shows 32 users (66.7%) beyond one year, 6 (12.5%) in pilot, 8 (16.7%) under one year, and 2 (4.2%) offboarding. Qualitative feedback credits collaboration, ease of use, and technical diagramming, while raising concerns about AI functionality, large-canvas performance, and seat costs. Overall sentiment is favorable, but product gaps and scaling economics remain areas to monitor.Overall Customer Sentiment: Positive
Who reviewed Lucid
- C-Suite 44% (23)
- Director 28% (15)
- Manager 28% (15)
Employer names and spend open in the full report, along with the other 49 customers.
Everything 52 customers told us about Lucid.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
34 Net Promoter Score, from 52 scored reviews- Promoters 26
- Passives 18
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 30 across 5 companies.
Praised
- One workspace across teams
- Faster technical documentation
- Real-time team collaboration
- Make AI output editable and collaborative
Criticised
- Miro
- FigJam and Miro
- Miro AI and Microsoft Visio
- Gaps in versioning and offline use
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 6 answers
- 67% 6 answers
- 67% 3 answers
- 8.8/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
Top alternatives
Most weighed by Lucid customers
Report
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