Lucidworks
Lucidworks is an enterprise search and AI-powered discovery software company that helps organizations deliver relevant, personalized search and product discovery experiences across websites, ecommerce storefronts, and internal knowledge systems. Its platform combines search, machine learning, and analytics to improve findability and conversion for retailers, financial services, and other large enterprises, sold primarily via software subscriptions and related services.
- Business Intelligence & Dashboards
- Product Analytics & Feedback
- Data Integration & ETL
- Revenue
- $45.0M
- Employees
- 220
- Founded
- 2007
- Headquarters
- San Francisco, United States of America
What 19 Arbolus experts think of Lucidworks
NPS scores are predominantly in the 8–10 range, indicating high satisfaction, with the majority of higher-spend influencers rating Lucidworks at the top of the scale. Renewal intent is strongly positive among high and mid-tier spenders, with only isolated negative signals. Stickiness is high for most, with over 70% of responses in production or more than 1-year stages, supporting consistent satisfaction and value delivered.Overall Customer Sentiment: Positive
Who reviewed Lucidworks
- C-Suite 81% (15)
- Director 12% (2)
- Manager 6% (1)
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Sentiment
42 Net Promoter Score, from 19 scored reviews- Promoters 9
- Passives 9
- Detractors 1
Cumulative NPS by month
+0 over 6 months- May 8
- Dec 8
- May 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 29 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 50% 10 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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