luna.ai

luna.ai · San Francisco, United States of America

Luna.ai provides an AI-powered sales outreach platform that automates prospecting, email personalization, and follow-up to help B2B sales teams generate and qualify leads more efficiently. The software integrates with CRM systems and uses large language models to craft tailored messages at scale, sold on a subscription basis to sales and revenue organizations.

  • Sales Engagement & Outreach
  • Sales Intelligence & Prospecting
  • Generative AI Platforms
Revenue
$3.5M
Employees
45
Founded
2022
Headquarters
San Francisco, United States of America

What 6 Arbolus experts think of luna.ai

NPS scores are generally positive, with 50% of responses being NPS 8, a moderate share at NPS 6 and 5. 50% of customers express clear positive renewal intent, while 50% (all pilot or early-stage users) are unsure. Stickiness analysis shows more satisfied, long-tenured customers (over 1 year, high spend) display positive sentiment and commitment, while those in pilot phases are neutral or undecided in both NPS and renewal. The most recurring theme is a direct correlation between spend, tenure, and positive renewal, with pilot/low NPS users requiring further nurturing.Overall Customer Sentiment: Positive

Who reviewed luna.ai

Total customers 6 5 current · 1 former
Reviews growth +1 in six months
Seniority of respondents
  • C-Suite 50% (3)
  • Director 50% (3)
Operations Manager C-Suite NPS 8 Will renew
Operations Leader C-Suite NPS 6 Undecided
Marketing Leader Director NPS 5 Undecided

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Sentiment

-33 Net Promoter Score, from 6 scored reviews
  • Promoters 0
  • Passives 4
  • Detractors 2

Cumulative NPS by month

-1 over 3 months
  • Jan 8
  • Apr 7
  • Jun 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -33 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 50%
  • Will renew 3
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Director 33% 3 answers
  • 8/10 Average score from customers who will renew
  • 6.3/10 Average score from undecided customers

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