Matterport
Matterport is a spatial data company that provides 3D capture, digital twin, and virtual tour software and services for real estate, construction, facilities management, and related industries. Its platform uses cameras and mobile devices to create immersive, measurable 3D models of physical spaces that can be viewed, shared, and analyzed online. The company generates revenue through subscriptions to its cloud platform, hardware sales, and related services and partnerships.
- Document & Vision AI
- Cloud Infrastructure & Hosting
- Data Warehousing & Lakes
- Revenue
- $160.0M
- Employees
- 700
- Founded
- 2011
- Headquarters
- Sunnyvale, United States of America
What 16 Arbolus experts think of Matterport
The NPS distribution skews highly positive, with 6 out of 13 responses scoring 9 or 10, and zero negative scores. Renewal intent is predominantly positive or uncertain, with 4 yes, 4 not sure, 5 not disclosed. Stickiness is high: ~77% of users have operated the platform for more than one year, and additional engagement is seen in pilot and recent implementations. Key driver is customer satisfaction post-implementation, especially in operational verticals.Overall Customer Sentiment: Positive
Who reviewed Matterport
- C-Suite 47% (8)
- Director 27% (4)
- Manager 27% (4)
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Sentiment
56 Net Promoter Score, from 16 scored reviews- Promoters 11
- Passives 3
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Feb 8
- Apr 8
- May 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 56 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 33% 3 answers
- 100% 3 answers
- 50% 2 answers
- 0% 1 answer
- 9.2/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
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