M365 Copilot

m365.cloud.microsoft · Redmond, United States of America

M365 Copilot is a Microsoft cloud-based AI assistant embedded across Microsoft 365 applications, helping business users generate content, analyze data, and automate tasks using large language models integrated with their organizational data. It is sold as an add-on subscription to Microsoft 365 enterprise and business customers, typically purchased through Microsoft’s standard licensing channels. The product is positioned to increase productivity and knowledge discovery within organizations using Microsoft 365.

Generative AI Platforms
Product Analytics & Feedback
Workflow Automation

Listed in

Revenue: $1.5B
Employees: 1,500
Founded: 2023
Headquarters: Redmond, United States of America

What 120 Arbolus experts think of M365 Copilot

The NPS distribution is notably high, with 55% of respondents rating 9 or above, while only 12% fall below 6, indicating overall positive sentiment. Renewal intent is strong among high and mid-spend organizations, especially in IT-heavy sectors, with limited and cautious signals among low-spend roles. Stickiness is high, with the majority of users at more than one year spent in implementation, and adoption becomes more embedded as use cases mature. Qualitative feedback highlights integration, time savings, and ease of use as major positives, while concerns persist regarding output consistency and license cost justification, particularly for casual users. Overall expert themes converge on productivity enhancement and workflow integration, tempered by calls for continued improvement in AI reasoning consistency and cost predictability.Overall Customer Sentiment: Positive