Magna5
Magna5 is a managed IT and cybersecurity services provider that delivers network, cloud, data protection, and help desk support to mid-market and enterprise organizations. The company designs, implements, and manages IT infrastructure, security, and communications solutions on a recurring services model. Its customers span sectors such as healthcare, education, government, and business services across the United States.
- Managed IT & Cloud Services
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $60.0M
- Employees
- 250
- Founded
- 2017
- Headquarters
- Plano, United States of America
What 5 Arbolus experts think of Magna5
NPS scores for Magna5 range from 7 to 9, with consistent positive feedback emphasizing reliable daily infrastructure support and proactive network monitoring. Renewal intention is generally strong, especially among high-spend and long-tenured clients, though at least one key account expresses uncertainty, citing specific needs for advanced capabilities. Customers in advanced implementation stages report the highest satisfaction. Key themes from expert feedback include strong standard support, good preventive monitoring, but areas for improvement in escalation speed and reporting clarity.Overall Customer Sentiment: Positive
Who reviewed Magna5
- C-Suite 20% (1)
- Director 60% (3)
- Manager 20% (1)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about Magna5.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 4
- Detractors 0
Cumulative NPS by month
+0 over 4 months- Sep 8
- Feb 8
- Jun 8
- Aug 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 38 across 3 companies.
Praised
- Expand in Customizable Support
- Leverage Advanced AI in Help Desk
- Enhance Escalation and Integrations
- Proactive Monitoring Prevents Downtime
Criticised
- Account Reporting Complexity
- Limited Suitability for Complex Cloud Projects
- Escalation Response Delays
- Escalation Speed as Churn Trigger
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by Magna5 customers
Report
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