MANAGE ENGINE
ManageEngine, a division of Zoho Corporation, provides IT management and security software that helps enterprises monitor, manage, and secure their IT infrastructure, applications, endpoints, and networks. Its portfolio includes solutions for IT service management, identity and access management, endpoint management, security operations, and analytics, sold primarily on a subscription and perpetual license basis to mid-market and large organizations worldwide. The company serves IT operations, security, and help desk teams across industries through on-premises and cloud-based products.
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $600.0M
- Employees
- 6,000
- Founded
- 2001
- Headquarters
- Pleasanton, United States of America
What 80 Arbolus experts think of MANAGE ENGINE
NPS scores range broadly from 2 to 10, with the majority of respondents clustering in the 7–10 band and multiple experts scoring 9 or 10, indicating high satisfaction. Renewal intent is strong among high NPS scorers and established customers, particularly those with more than one year of adoption. Pilot and offboarding customers show lower satisfaction and NPS (scores 2–6), often citing UI fragmentation and integration limitations. Positive commentary centers on cost, modularity, and scalability, while negatives center on UI complexity and integration pain points. Overall Customer Sentiment: Positive
Who reviewed MANAGE ENGINE
- C-Suite 72% (58)
- Director 17% (14)
- Manager 11% (9)
Employer names and spend open in the full report, along with the other 77 customers.
Everything 80 customers told us about MANAGE ENGINE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 80 scored reviews- Promoters 30
- Passives 36
- Detractors 14
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 14 reviews, accumulated up to each month. Category median 36 across 14 companies.
Praised
- Comprehensive Modular Suite
- Hybrid Flexibility and Compliance
- Outstanding Value for Capability
- Legacy Tool Migration
Criticised
- Enterprise-Grade Competitors
- Integration & Support Risks
- Market Shift Toward Cloud-Native
- Fragmented User Interface
What customers say
Renewal intent
Plan to renew 59%Plan to renew, by seniority
- 64% 44 answers
- 27% 11 answers
- 50% 4 answers
- 100% 4 answers
- 8.4/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 6.1/10 Average score from customers not renewing
Top alternatives
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