MANAGEENGINE
ManageEngine, a division of Zoho Corporation, develops IT management and security software that helps enterprises monitor, manage, and secure their IT infrastructure, applications, endpoints, and business services. Its portfolio includes tools for IT service management, network and server monitoring, identity and access management, endpoint security, and analytics, sold primarily via subscriptions and licenses to mid-market and large organizations worldwide. The company distributes its products directly and through partners, with on-premises and cloud deployment options.
- Cybersecurity Services
- IT Consulting & Implementation
- Observability & Monitoring
- Revenue
- $600.0M
- Employees
- 6,000
- Founded
- 1996
- Headquarters
- Pleasanton, United States of America
What 7 Arbolus experts think of MANAGEENGINE
NPS scores show a bimodal pattern, with 60% promoters (NPS 9-10), 20% passives (NPS 6), and 20% detractors (NPS 3-4). Customers with over one year of implementation and mid-to-high spend consistently show positive sentiment and clear renewal intentions. Early-stage users and those offboarding display more cautious or negative sentiment, often related to UI limitations or alternative priorities. The main positive feedback themes are robust IT management functionality, operational impact, and efficient support; the main negatives focus on UI and competitive threats from bundled alternatives.Overall Customer Sentiment: Positive
Who reviewed MANAGEENGINE
- C-Suite 67% (5)
- Director 33% (2)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about MANAGEENGINE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 0
- Detractors 3
Cumulative NPS by month
-3 over 4 months- Apr 10
- May 8
- Jul 8
- Aug 7
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 24 across 7 companies.
Praised
- Cost-Efficient IT Management
- Fit for Multi-Site Asset Management
- Rapid Adoption with Minimal Handholding
- Expansion Across More Sites
Criticised
- Direct Competition from ServiceNow and SolarWinds
- Risk of Price Increases at Renewal
- Bundling by Major Platforms
- Competitive Threat from Platform Bundling
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 67% 3 answers
- 100% 2 answers
- 9.5/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Top alternatives
Most weighed by MANAGEENGINE customers
Report
More in Data & Analytics and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use MANAGEENGINE
Do you use MANAGEENGINE at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 7 customers of MANAGEENGINE have already contributed
Takes a few minutes. Your identity stays anonymous.