McCain Foods

mccain.com · Toronto, Canada

McCain Foods is a global food manufacturing company that produces frozen potato products, appetizers, and prepared meals for retail, foodservice, and quick-service restaurant customers. It operates processing plants worldwide, selling primarily through grocery retailers, distributors, and restaurant chains under the McCain brand and private labels. The company generates revenue by manufacturing and distributing these frozen food products at scale to customers in over 160 countries.

Revenue
$11.0B
Employees
22,000
Founded
1957
Headquarters
Toronto, Canada

What 6 Arbolus experts think of McCain Foods

NPS scores are unanimously high among respondents, with 100% of scored responses at 8-9, indicating broad satisfaction across the customer base. Most respondents (>80%) are at the 'MoreThan1Year' implementation stage, suggesting mature adoption and a strong foundation of experience. Yet, renewal intent is split—with only one respondent confirming, and others unsure. Stickiness is high from longevity of use but renewal uncertainty warrants monitoring.Overall Customer Sentiment: Positive

Who reviewed McCain Foods

Total customers 6 6 current · 0 former
Reviews growth +3 in six months
Seniority of respondents
  • C-Suite 50% (3)
  • Director 50% (3)
Marketing Leader C-Suite NPS 8
Generalist Partner Director NPS 9 Will renew
Revenue Leader C-Suite NPS 8 Undecided

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Sentiment

50 Net Promoter Score, from 6 scored reviews
  • Promoters 3
  • Passives 3
  • Detractors 0

Cumulative NPS by month

-1 over 4 months
  • Dec 9
  • Jan 9
  • Feb 9
  • Jun 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 25%
  • Will renew 1
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 2 answers
  • Director 50% 2 answers
  • 9/10 Average score from customers who will renew
  • 8.7/10 Average score from undecided customers

For people who use McCain Foods

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