Mercedes-Benz AG

mercedes-benz.com · Stuttgart Feuerbach, Germany

Mercedes-Benz AG is a global automotive manufacturer that designs, produces, and sells premium passenger cars and vans under the Mercedes-Benz and smart brands. The company generates revenue through the sale and leasing of vehicles, parts, and related services, including financing, maintenance, and digital mobility solutions, to consumers and commercial customers worldwide.

Revenue
$160.0B
Employees
170,000
Founded
2019
Headquarters
Stuttgart Feuerbach, Germany

What 41 Arbolus experts think of Mercedes-Benz AG

41 customers have reviewed Mercedes-Benz AG so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.

Who reviewed Mercedes-Benz AG

Total customers 41 40 current · 1 former
Reviews growth +23 in six months
Seniority of respondents
  • C-Suite 56% (23)
  • Director 34% (14)
  • Manager 10% (4)
Product Executive C-Suite NPS 10 Will renew
Operations Leader Director NPS 9 Will renew
Operations Leader C-Suite NPS 7

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Sentiment

43 Net Promoter Score, from 41 scored reviews
  • Promoters 23
  • Passives 13
  • Detractors 5

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 58%
  • Will renew 11
  • Undecided 6
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 58% 12 answers
  • Director 67% 6 answers
  • Manager 0% 1 answer
  • 8.5/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 8.5/10 Average score from customers not renewing

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