MercadoLibre
MercadoLibre is a Latin American e-commerce and fintech company that operates online marketplaces for goods and services and provides digital payments and financial services through its Mercado Pago platform. It serves consumers and merchants across multiple countries with solutions for buying, selling, payments, credit, logistics, and related services. The company generates revenue from transaction fees, payment processing, credit products, advertising, and value-added services to sellers and buyers.
- Marketplace & Booking Platforms
- Payment Processing
- Revenue
- $14.0B
- Employees
- 52,000
- Founded
- 1999
- Headquarters
- Buenos Aires, Argentina
What 10 Arbolus experts think of MercadoLibre
NPS scores are predominantly high, with 50% of customers rating 9 or higher and 20% at 10. Average NPS is above 8, with long-term adopters (more than one year) showing the highest scores. Nearly all users are at advanced implementation stages, implying robust stickiness and satisfaction. Sentiment trends consistently positive among mature users, with newer clients expressing slightly more caution. Overall Customer Sentiment: Positive
Who reviewed MercadoLibre
- C-Suite 50% (5)
- Director 20% (2)
- Manager 30% (3)
Employer names and spend open once the report publishes.
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Sentiment
40 Net Promoter Score, from 10 scored reviews- Promoters 6
- Passives 2
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Apr 8
- May 9
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 40 across 1 companies.
Written answers and themes publish with the full report.
More in Supply Chain & Logistics and Financial Services & Payments
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