Movate
Movate is a global technology services and customer experience (CX) company that provides digital engineering, technical support, and outsourced customer support operations for enterprises across industries. It offers services such as CX management, digital transformation, cloud and infrastructure services, and technical support delivered through onshore, nearshore, and offshore centers. Movate generates revenue by providing long-term managed services, consulting, and project-based engagements to mid-market and large enterprises.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Customer Support & Help Desk
- Revenue
- $450.0M
- Employees
- 12,000
- Founded
- 1997
- Headquarters
- Plano, United States of America
What 13 Arbolus experts think of Movate
The NPS scores for Movate are predominantly strong: most ratings are between 8 and 10, with high-scoring feedback citing scalability, response times, and technical support as strengths. Renewal intent is robust among high spend and tech/CPG users, but mixed in lower spend brackets and among those in pilot stage or with highly specialized needs. Stickiness is high for companies with more than one year of use. Key themes: global support, rapid scaling, flexibility, but also renewal uncertainty in niche domains and cost sensitivity. Overall Customer Sentiment: Positive
Who reviewed Movate
- C-Suite 77% (10)
- Director 23% (3)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about Movate.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
69 Net Promoter Score, from 13 scored reviews- Promoters 9
- Passives 4
- Detractors 0
Cumulative NPS by month
+2 over 4 months- Jul 7
- May 8
- Aug 9
- Oct 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 50 across 2 companies.
Praised
- Scalable Global Support with Strong SLAs
- Critical for Multilingual and Tech Support
- Rapid Response and Flexibility
- Expand Horizontal Deployment in Global Enterprises
Criticised
- Limited Domain-Depth for Niche Industries
- Variability in Quality and Automation
- Potential Pricing Pressures for Vendor Switch
- Immediate Churn Risks from Compliance Lapses
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 57% 7 answers
- 100% 2 answers
- 8.7/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Movate customers
Report
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