Multiplier
Multiplier is a global employment platform that enables companies to hire, onboard, pay, and manage international employees and contractors compliantly through its own entities and local partners. Its SaaS platform provides employer-of-record (EOR) services, payroll, benefits administration, and compliance management across multiple countries, targeting fast-growing startups and mid-market enterprises expanding their distributed workforces. Revenue is generated through subscription and per-employee service fees for global payroll and compliance services.
- Payroll
- HRIS & Core HR
- Contractor & Freelancer Management
- Revenue
- $45.0M
- Employees
- 450
- Founded
- 2020
- Headquarters
- Singapore, Singapore
What 5 Arbolus experts think of Multiplier
NPS scores range from 2 to 9, with 60% of respondents scoring 8 or above, and one significant detractor with a score of 2 correlating with a 'No' renewal intent. Renewal patterns suggest that recent users (less than 1 year) are more optimistic about continuation, while established users and high spenders show variance in loyalty. Stickiness is generally highest among long-term users; however, the expert with the highest spend has initiated offboarding, highlighting churn potential in that segment. Key quantitative themes show satisfaction among users, but influencers with large budgets express mixed renewal intent and sentiment.Overall Customer Sentiment: Neutral
Who reviewed Multiplier
- C-Suite 80% (4)
- Manager 20% (1)
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Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 2
- Detractors 2
Cumulative NPS by month
-1 over 4 months- Sep 7
- Apr 6
- May 6
- Sep 6
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 14 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 7/10 Average score from customers who will renew
- 2/10 Average score from customers not renewing
Top alternatives
Most weighed by Multiplier customers
More in Security & Compliance and Financial Services & Payments
Other companies in both categories with a customer report.
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