NEOGOV
NEOGOV provides cloud-based human resources and talent management software for the public sector, helping government agencies, public safety organizations, and educational institutions manage recruiting, onboarding, performance, learning, and HR workflows. Its platform is sold on a subscription basis and is designed to address compliance, civil service rules, and other requirements specific to state and local governments. The company generates revenue through SaaS licenses, implementation, and related support services.
- HRIS & Core HR
- Applicant Tracking & Recruiting
- Learning Management
- Revenue
- $120.0M
- Employees
- 550
- Founded
- 1999
- Headquarters
- San Mateo, United States of America
What 21 Arbolus experts think of NEOGOV
NPS scores cluster in the promoter (8–10) and passive (6–7) range, with over 50% reporting strong satisfaction and only a minority in the detractor group. Renewal intent is mixed: most high spenders and recent implementers indicate intent to renew, while mid-tier users are less certain. Almost all experts report full implementation, with stickiness high among core HR and IT functions. Key positive themes include lifecycle automation, candidate reach, and ease of use. Concerns include integration limits, innovation pace, and budget sensitivity.Overall Customer Sentiment: Positive
Who reviewed NEOGOV
- C-Suite 83% (17)
- Director 6% (1)
- Manager 11% (2)
Employer names and spend open in the full report, along with the other 18 customers.
Everything 21 customers told us about NEOGOV.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
9 Net Promoter Score, from 21 scored reviews- Promoters 5
- Passives 13
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Jan 8
- Mar 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 8 across 4 companies.
Praised
- Modernization and Analytics
- Improved Candidate Review and Automation
- AI-Augmented Workflow
- Lifecycle Automation
Criticised
- Rigid Workflows and Lack of Innovation
- Integration Limitations
- Interface Usability and Platform Clunkiness
- Integration and Usability
What customers say
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 42% 12 answers
- 100% 1 answer
- 33% 3 answers
- 8.6/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
Top alternatives
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Report
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