National Payments Corporation Of India (NPCI)
National Payments Corporation of India is an umbrella organization for retail payment and settlement systems in India, operating key digital payment rails such as UPI, RuPay, IMPS, and others on behalf of banks and financial institutions. It provides infrastructure, switching, and clearing services that enable real-time and card-based payments for consumers, businesses, and government entities. NPCI earns revenue primarily through transaction fees, switching charges, and related payment services to member banks and ecosystem participants.
- Payment Processing
- Payment Orchestration & Acceptance
- Revenue
- $150.0M
- Employees
- 1,500
- Founded
- 2008
- Headquarters
- Mumbai, India
What 5 Arbolus experts think of National Payments Corporation Of India (NPCI)
The NPS distribution is highly positive, with 60% of experts selecting NPS 10 and 40% selecting NPS 8. Renewal intent is unanimously positive among those disclosing, with no indicators of dissatisfaction. All experts report being in post-implementation stages beyond one year, reflecting strong stickiness. Key themes are trust, reliability, and entrenched operational integration.Overall Customer Sentiment: Positive
Who reviewed National Payments Corporation Of India (NPCI)
- C-Suite 40% (2)
- Director 40% (2)
- Manager 20% (1)
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Sentiment
60 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 2
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
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