NavVis
NavVis develops indoor spatial intelligence technology that combines mobile mapping systems, reality capture hardware, and software to create accurate, survey-grade digital twins of buildings and industrial facilities for enterprises, surveyors, and manufacturing customers. The company generates revenue by selling its hardware devices, SaaS platforms, and related professional services to clients in sectors such as construction, manufacturing, and real estate. Its solutions are used for documentation, planning, and operations optimization in complex indoor environments.
- PLM & Engineering Software
- Asset Performance Management
- Revenue
- $80.0M
- Employees
- 500
- Founded
- 2013
- Headquarters
- Munich, Germany
What 16 Arbolus experts think of NavVis
The NPS distribution is strongly positive, with a majority of respondents rating NavVis at 7 or above and several giving a score of 10, reflecting high overall satisfaction. Renewal intent is mixed: the majority of customer responses indicate intent to renew or a positive outlook, but there are outliers with "not sure" or negative renewal intent, particularly among high spenders. Implementation stages span pilot to long-term use, with most customers in active deployment or advanced adoption. Key themes include strong data quality, easy onboarding, and reliable hardware, alongside pricing and support experience as main areas of dissatisfaction. Overall Customer Sentiment: Positive
Who reviewed NavVis
- C-Suite 58% (9)
- Director 17% (3)
- Manager 25% (4)
Employer names and spend open in the full report, along with the other 13 customers.
Everything 16 customers told us about NavVis.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
31 Net Promoter Score, from 16 scored reviews- Promoters 7
- Passives 7
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Jul 8
- Dec 8
- Apr 8
- Jul 7
- Aug 7
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 21 across 3 companies.
Praised
- AI-Powered Automation and Change Detection
- Broader Integration Ecosystem
- Flexible Deployment and Budgeting
- Ease of Use and Training
Criticised
- Advancing Competitors and Technology
- Pricing and Business Model Risk
- Customer Service and Product Fit
- Customer Support and Experience Gaps
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 20% 5 answers
- 100% 1 answer
- 50% 2 answers
- 100% 2 answers
- 9.4/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Top alternatives
Most weighed by NavVis customers
Report
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