Nexmo, the Vonage API Platform
Vonage, through its Nexmo API platform, provides cloud-based communications APIs that enable developers and businesses to embed voice, messaging, video, and verification capabilities into their applications and workflows. The company serves enterprises, software companies, and digital platforms that need programmable communications for customer engagement, authentication, and contact center use cases, generating revenue via usage-based and subscription fees for its API and communications services.
- API Management & Integration
- Communications & Meetings
- Revenue
- $1.2B
- Employees
- 2,500
- Founded
- 2001
- Headquarters
- United States of America
What 42 Arbolus experts think of Nexmo, the Vonage API Platform
NPS scores in the pool are strongly positive: 25% rate 10, 30% rate 9, and only ~7% rate 3 or 4. Among those with renewal intent data, the vast majority indicate intent to renew. Most experts indicate mature adoption stages, with 80% using the platform for more than 1 year. High NPS is clustered in long-term, higher spend accounts. Key themes are durability, satisfaction over time, and effective integration.Overall Customer Sentiment: Positive
Who reviewed Nexmo, the Vonage API Platform
- C-Suite 71% (30)
- Director 21% (9)
- Manager 7% (3)
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Sentiment
30 Net Promoter Score, from 42 scored reviews- Promoters 19
- Passives 17
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Apr 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 32 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 78% 9 answers
- 40% 5 answers
- 8.6/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
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