Nitel
Nitel is a managed network services provider that designs, implements, and manages secure connectivity solutions for multi-site and distributed enterprises. The company offers services such as SD-WAN, internet access, private networking, and security, aggregating multiple carriers into a single, managed solution with unified billing and support. It primarily serves mid-market and enterprise customers, including channel partners, across North America and internationally.
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $90.0M
- Employees
- 230
- Founded
- 2003
- Headquarters
- Chicago Loop, United States of America
What 5 Arbolus experts think of Nitel
NPS is highly positive: 40% scored NPS 9, 20% NPS 10, and 20% NPS 8, with the lowest at 7. Renewal intent information is missing, but stickiness is strong, as 60% of customers report implementation for more than one year, 20% less than a year, and 20% in pilot phase. Key themes are high user satisfaction, long-term commitment, and positive early pilot feedback.Overall Customer Sentiment: Positive
Who reviewed Nitel
- C-Suite 60% (3)
- Director 40% (2)
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Sentiment
60 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 2
- Detractors 0
Written answers and themes publish with the full report.
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