NTT DATA

nttdata.com · Tokyo, Japan

NTT DATA is a global IT services and consulting firm that provides systems integration, application development and management, infrastructure and cloud services, and business process outsourcing to enterprises and public sector organizations. The company serves industries such as financial services, healthcare, manufacturing, government, and telecommunications, generating revenue primarily through long-term service contracts, project-based consulting, and managed services. It operates as part of the NTT Group, delivering large-scale digital transformation and technology modernization programs worldwide.

IT Consulting & Implementation
Managed IT & Cloud Services
Cybersecurity Services

Listed in

Revenue: $26.0B
Employees: 150,000
Founded: 1988
Headquarters: Tokyo, Japan

What 30 Arbolus experts think of NTT DATA

NPS scores range from 1 to 10, but cluster mostly between 6 and 10 with a weighted bias toward 8-10 among high spenders and long-tenured customers. Renewal intent is generally positive, with most large clients indicating continued partnership, though there is some uncertainty and a minority of detractors. Stickiness is strong for customers with more than one year of engagement, while new and pilot-stage customers express more caution. Key positive themes include operational reliability, strong customer relationships, and proactive support; however, the pace of innovation and strategic advisory capabilities are recurring areas where customers desire improvement.Overall Customer Sentiment: Positive