ONAFRIQ

onafriq.com · Cape Town, South Africa

ONAFRIQ is a pan-African payments infrastructure company that provides cross-border and domestic payment rails connecting mobile money operators, banks, fintechs, and global platforms across Africa. It offers APIs and network connectivity that enable partners to send, receive, and settle payments in multiple African markets, monetizing through transaction and service fees. The company serves financial institutions, remittance providers, digital platforms, and enterprises needing reliable access to African payment corridors.

Payment Processing
Cross-Border Payments & FX
Embedded Finance & Banking-as-a-Service

Listed in

Revenue: $65.0M
Employees: 350
Founded: 2010
Headquarters: Cape Town, South Africa

What 8 Arbolus experts think of ONAFRIQ

NPS scores cluster in the mid to upper range, with one Promoter (NPS = 10), three entries in the 7–9 range, and notable observations in the neutral and detractor categories (lowest NPS = 3). Renewal intent is largely uncertain, with only one clear renewal and most Influencers indicating 'Not Sure'. Customers are predominantly in either long-term adoption (>1 year) or offboarding phases, highlighting stickiness and commitment but also risk of disengagement. The main themes are reliance on platform stability and some dissatisfaction with ongoing value.Overall Customer Sentiment: Neutral

Who reviewed ONAFRIQ

Total customers 8 8 current · 0 former

Reviews growth +8 in six months

Seniority of respondents

C-Suite 75% (6)
Director 25% (2)

Generalist Executive C-Suite NPS 3 Submitted Jul 2026

Revenue Partner Director NPS 7 Submitted Aug 2026

Finance Executive C-Suite NPS 7 Undecided Submitted Aug 2026

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Sentiment

-12 Net Promoter Score, from 8 scored reviews

Promoters 2
Passives 3
Detractors 3

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 25%

Will renew 1
Undecided 3
Not renewing 0

Plan to renew, by seniority

C-Suite 25% 4 answers

10/10 Average score from customers who will renew
7.3/10 Average score from undecided customers

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