One Inc

oneinc.com · Folsom, United States of America

One Inc provides a cloud-based digital payments platform for the insurance industry, enabling carriers to accept and disburse premiums and claims through multiple channels including cards, ACH, and digital wallets. Its software integrates with core insurance systems to manage inbound and outbound payments, refunds, and vendor payments while improving policyholder experience. The company generates revenue through subscription and transaction-based fees charged to insurers and other insurance ecosystem participants.

Payment Processing
Payment Orchestration & Acceptance
Insurance Software

Listed in

Revenue: $180.0M
Employees: 650
Founded: 2012
Headquarters: Folsom, United States of America

What 18 Arbolus experts think of One Inc

NPS distribution skews positive: 33% are Promoters (score 9-10), 44% are Passives (7-8), and 23% are Detractors (≤6). Renewal intent is strong among high spenders and those with mature (>1 year) deployments. Stickiness is highest in banking and insurance, where most have long-term implementations. Neutral or negative sentiment correlates with uncertain renewal and lower spend. Overall Customer Sentiment: Positive

Who reviewed One Inc

Total customers 18 18 current · 0 former

Reviews growth +17 in six months

Seniority of respondents

C-Suite 67% (12)
Director 22% (4)
Manager 11% (2)

Data Leader C-Suite NPS 7 Submitted Jul 2026

Revenue Leader C-Suite NPS 9 Will renew Submitted Jul 2026

Executive C-Suite NPS 8 Will renew Submitted Sep 2025

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Sentiment

16 Net Promoter Score, from 18 scored reviews

Promoters 5
Passives 11
Detractors 2

Cumulative NPS by month

+0 over 3 months

Sep 8
Jul 8
Oct 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 8 across 5 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 57%

Will renew 8
Undecided 5
Not renewing 1

Plan to renew, by seniority

C-Suite 56% 9 answers
Director 67% 3 answers
Manager 50% 2 answers

8.8/10 Average score from customers who will renew
6.8/10 Average score from undecided customers
8/10 Average score from customers not renewing

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