ONGOING
Dropbox is a cloud-based file storage and collaboration platform that allows individuals and businesses to store, sync, share, and collaborate on documents and other digital content across devices. It generates revenue primarily through subscription plans for teams and enterprises that include advanced security, administration, and collaboration features. The company serves a global customer base ranging from consumers and freelancers to large organizations across industries.
- Knowledge Management & Collaboration
- Cloud Infrastructure & Hosting
- Revenue
- $2.4B
- Employees
- 3,200
- Founded
- 2007
- Headquarters
- San Francisco, United States of America
What 9 Arbolus experts think of ONGOING
NPS scores are consistently strong, with 71% rating 7 or higher and 28% providing scores of 5 or below. Long-term users (more than 1 year) assign higher NPS scores (8–9), while shorter-term implementers show mid-range satisfaction. Renewal intent is generally positive though a portion remains unsure, indicating this as an area of focus. Adoption stages are evenly distributed across pilot, less than 1 year, and more than 1 year, with longer-term users showing the most enthusiasm. Overall Customer Sentiment: Positive
Who reviewed ONGOING
- C-Suite 78% (7)
- Manager 22% (2)
Employer names and spend open once the report publishes.
Tell us when the ONGOING report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
11 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Apr 7
- May 7
- Jul 7
- Aug 7
- Oct 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 11 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 7/10 Average score from undecided customers
More in Workplace & Productivity and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use ONGOING
Do you use ONGOING at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 9 customers of ONGOING have already contributed
Takes a few minutes. Your identity stays anonymous.