Opsgenie
Opsgenie is a cloud-based incident management and alerting platform that helps DevOps, IT operations, and on-call teams manage and respond to outages and service disruptions. The product centralizes alerts from monitoring tools, automates on-call scheduling and escalations, and provides collaboration and reporting capabilities to reduce downtime. Opsgenie is sold as a subscription SaaS offering, primarily to technology-driven enterprises and service providers.
- Observability & Monitoring
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2012
- Headquarters
- San Francisco, United States of America
What 34 Arbolus experts think of Opsgenie
NPS scores span from 3 to 10, with a strong cluster at 8–10 from Users and mid-tier Influencers, while those aware of end-of-life trends or with migration scenarios report lower scores (3–6). Overall renewal intent is high (>60% Yes or planning migration), but about 25% of Influencers indicate churn or migration plans due to Atlassian's retirement of standalone Opsgenie. Stickiness is high (80% implemented >1 year), showing deep operational integration. Key themes are reliability, Atlassian integration, and forced migration concern.Overall Customer Sentiment: Positive with underlying migration anxiety.
Who reviewed Opsgenie
- C-Suite 52% (18)
- Director 39% (13)
- Manager 9% (3)
Employer names and spend open in the full report, along with the other 31 customers.
Everything 34 customers told us about Opsgenie.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
11 Net Promoter Score, from 34 scored reviews- Promoters 14
- Passives 10
- Detractors 10
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 39 across 5 companies.
Praised
- Proactive Migration Planning
- Automation and AI Adoption
- Slack-Native Incident Coordination
- Reliable Incident Alerting
Criticised
- Pricing Model Constraints
- Rising Switching Pressure
- Competitive Displacement
- Product Retirement Forces Migration
What customers say
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 53% 15 answers
- 50% 8 answers
- 0% 1 answer
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 8.8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Opsgenie customers
Report
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