Open Dental Software
Open Dental Software develops and sells practice management software for dental offices, providing tools for scheduling, charting, billing, imaging integrations, and patient communication to support day‑to‑day clinical and administrative workflows. The company primarily serves independent and group dental practices in the United States and internationally through software licenses and support subscriptions. It also offers implementation, training, and technical support services around its core platform.
- Electronic Health Records
- Revenue Cycle Management
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2003
- Headquarters
- Grants Pass, United States of America
What 15 Arbolus experts think of Open Dental Software
NPS scores for Open Dental are mostly in the 8-10 range, with isolated scores of 5 and 6, indicating a generally positive perception. Renewal intent is high where reported, particularly for customers with more than one year of use. Stickiness is reinforced by deep workflow integration and administrative efficiencies, though some users cite interface modernization and integration limitations as areas for improvement. Central themes include flexibility, interoperability, and strong practice-management capabilities, but expectations for improved analytics and cloud-native functionality are rising among larger, distributed organizations.Overall Customer Sentiment: Positive
Who reviewed Open Dental Software
- C-Suite 50% (8)
- Director 25% (4)
- Manager 25% (4)
Employer names and spend open in the full report, along with the other 12 customers.
Everything 15 customers told us about Open Dental Software.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 15 scored reviews- Promoters 6
- Passives 6
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Jul 9
- Dec 8
- May 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Praised
- Enterprise Administration & Analytics
- AI and Workflow Automation
- Cloud Modernization
- Flexibility and Customization
Criticised
- Configuration Complexity
- Cloud and Integration Gaps
- Interface Modernization
- Support and Commercial Changes
What customers say
Renewal intent
Plan to renew 86%Plan to renew, by seniority
- 100% 2 answers
- 100% 2 answers
- 100% 2 answers
- 0% 1 answer
- 8.8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Report
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