Open GI
Open GI is a UK-based software provider that offers core policy administration, rating, and distribution platforms for insurance brokers, insurers, and MGAs. Its products support quote and buy journeys, back-office processing, and data and analytics to help intermediaries manage and trade general insurance more efficiently. The company generates revenue through software licensing, subscriptions, and related implementation and support services.
- Insurance Software
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 550
- Founded
- 1977
- Headquarters
- Worcester Park, United Kingdom
What 10 Arbolus experts think of Open GI
NPS scores range widely, but 40% of responses are 9–10 (Promoters, mainly influencers/high spend), with the remainder split between neutral and slightly negative scores (Users, low spend). Renewal intent is strongly positive among influencers (3 out of 4 reporting 'Yes'), but mixed or absent in user responses. Stickiness is higher in more mature implementation stages (MoreThan1Year, LessThan1Year), closely aligning with high NPS and renewal markers.Overall Customer Sentiment: Moderately Positive
Who reviewed Open GI
- C-Suite 80% (8)
- Director 20% (2)
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Sentiment
10 Net Promoter Score, from 10 scored reviews- Promoters 4
- Passives 3
- Detractors 3
Cumulative NPS by month
+0 over 3 months- May 8
- Feb 8
- Mar 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 20 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 63% 8 answers
- 9.2/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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