Open Systems International
Open Systems International (OSI) provides real-time automation, SCADA, and advanced control software for electric, gas, oil, water, and other critical infrastructure utilities, helping operators monitor, control, and optimize grid and pipeline operations. The company sells its platform, applications, and related engineering and integration services to utilities, independent system operators, and large energy companies worldwide. OSI generates revenue through software licensing, maintenance contracts, and implementation and support services.
- Energy & Utilities Operations Software
- IT Consulting & Implementation
- Asset Performance Management
- Revenue
- $350.0M
- Employees
- 1,200
- Founded
- 1992
- Headquarters
- Medina, United States of America
What 7 Arbolus experts think of Open Systems International
NPS scores are favorable, with the majority between 7 and 9. Renewal intent is confirmed for 33% (all Influencers in high spend categories), while 43% are not sure of renewal intent. 57% of implementations exceed one year, indicating long-term stickiness. Key themes include high satisfaction among long-term, higher-spend customers and uncertainty among those with unclear implementation details.Overall Customer Sentiment: Positive
Who reviewed Open Systems International
- C-Suite 57% (4)
- Director 14% (1)
- Manager 29% (2)
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Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 5
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Jan 8
- Apr 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 50% 2 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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