OPENAIR
OpenAir, a NetSuite company, provides cloud-based professional services automation (PSA) software that helps services organizations manage projects, resources, time and expense tracking, and billing. Its platform is used by consulting firms, agencies, and other project-based businesses to improve utilization, project profitability, and financial visibility. OpenAir generates revenue through subscription licensing and related services.
- Project & Work Management
- Business Intelligence & Dashboards
- Revenue
- $60.0M
- Employees
- 250
- Founded
- 1999
- Headquarters
- Redwood City, United States of America
What 10 Arbolus experts think of OPENAIR
NPS scores cluster in the upper range: 10, 9, 8, and 7 scores comprise the majority, with only isolated moderate scores (5, 6). All high spenders report strong renewal intent, with no negative renewal signals. Stickiness is high: 70% have used the platform for more than one year, and pilot-stage users (1) gave top NPS. Data shows clear satisfaction among both Users and Influencers, underpinned by longevity and renewal. Overall Customer Sentiment: Positive
Who reviewed OPENAIR
- C-Suite 67% (7)
- Director 33% (3)
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Sentiment
0 Net Promoter Score, from 10 scored reviews- Promoters 3
- Passives 4
- Detractors 3
Cumulative NPS by month
+2 over 6 months- Aug 6
- Apr 7
- May 7
- Jun 7
- Jul 7
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 36 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 67% 3 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Top alternatives
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