Open ECX, Ltd.
Open ECX is a UK-based provider of electronic document exchange and e-invoicing solutions that automate transactions between construction, manufacturing, and other supply chain partners. Its cloud platform enables trading partners to send, receive, and process purchase orders, invoices, and related documents in structured digital formats, integrating with customers’ existing ERP and finance systems. The company generates revenue through subscription and transaction-based fees for its SaaS and managed integration services.
- Procurement & Sourcing
- Data Integration & ETL
- IT Consulting & Implementation
- Revenue
- $6.5M
- Employees
- 45
- Founded
- 2012
- Headquarters
- Manchester, United Kingdom
What 6 Arbolus experts think of Open ECX, Ltd.
NPS scores are distributed as follows: one Promoter (NPS 10), three with high scores (NPS 8–9), and one Detractor (NPS 4). Renewal intent is mixed, with 50% confirming renewal and 50% unsure. Stickiness is demonstrated by 33% of customers using the product more than 1 year and 50% in early implementation (.Key themes from quantitative data include generally positive sentiment among high spend and long-term users, but uncertainty about future renewal among a notable segment. Implementation longevity correlates with higher spend and satisfaction. Overall Customer Sentiment: Neutral
Who reviewed Open ECX, Ltd.
- C-Suite 50% (3)
- Director 50% (3)
Employer names and spend open once the report publishes.
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 3
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 3 answers
- 67% 3 answers
- 8.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
Most weighed by Open ECX, Ltd. customersMore in Supply Chain & Logistics and Commerce & Marketplaces
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