OUTLOOK
Outlook Business is an Indian business magazine and digital media brand that provides news, analysis, and commentary on markets, companies, the economy, and management trends for business professionals and investors. It generates revenue primarily through print and digital subscriptions, advertising, sponsored content, and events. The outlet covers Indian and global business with a focus on in-depth features, interviews, and sectoral reports.
- Revenue
- $3.0M
- Employees
- 80
- Founded
- 2005
- Headquarters
- Mumbai, India
What 27 Arbolus experts think of OUTLOOK
Outlook's NPS is highly skewed to promoters, with 10 out of 20 respondents giving a score of 9 or 10. Most users have been on the platform for more than one year and report stable or increasing usage. Renewal intent is very strong among those who answered, with only one expert unsure and others expressing clear willingness to renew. Key themes include system reliability, Microsoft 365 integration, productivity gains, and robust communication functionalities. Minor points of friction are related to managing large email volumes and improving AI-driven organization. Overall Customer Sentiment: Positive
Who reviewed OUTLOOK
- C-Suite 38% (10)
- Director 19% (5)
- Manager 42% (11)
Employer names and spend open in the full report, along with the other 24 customers.
Everything 27 customers told us about OUTLOOK.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
55 Net Promoter Score, from 27 scored reviews- Promoters 18
- Passives 6
- Detractors 3
Cumulative NPS by month
+1 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 9
- Oct 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 42 across 3 companies.
Praised
- Critical Scheduling and Communication Hub
- Reliable and Widely Adopted Platform
- Enterprise Integration Drives Productivity
- Productivity Optimization with Collaboration
Criticised
- Manual Workflow for High Volumes
- Email Organization and Search Limitations
- Room for AI-Focused Improvements
- Seamless Collaboration and Mobile
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 100% 3 answers
- 100% 1 answer
- 67% 6 answers
- 8.8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by OUTLOOK customers
Report
More in Consulting & Professional Services and Marketing & Advertising
Other companies in both categories with a customer report.
For people who use OUTLOOK
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