Pineapple Technology Ltd. dba Incident.io
Incident.io provides an incident management and response platform that helps engineering, DevOps, and operations teams detect, coordinate, and resolve production issues directly from tools like Slack, while centralizing post-incident reporting and analytics. The company sells its SaaS product to technology-driven organizations that need structured workflows for outages, security events, and operational incidents. Revenue is generated through subscription plans based on usage and features.
- Observability & Monitoring
- Workflow Automation
- Revenue
- $12.0M
- Employees
- 120
- Founded
- 2021
- Headquarters
- Londonderry County Borough, United Kingdom
What 14 Arbolus experts think of Pineapple Technology Ltd. dba Incident.io
NPS scores are universally high, with most responses in the 9-10 range (majority are 10), highlighting promoter sentiment. Renewal intent is overwhelmingly strong, with nearly all respondents planning to renew except a single 'not sure' response in the pilot stage. Implementation stages show most customers are long-term users—over 70% are already in production more than a year. Key expert feedback underscores value in structured workflow, integration ease, and solution reliability. Main themes include high perceived ROI, robust tool adoption among incident-driven engineering organizations, and satisfaction with core features and outcomes.Overall Customer Sentiment: Positive
Who reviewed Pineapple Technology Ltd. dba Incident.io
- C-Suite 83% (12)
- Director 17% (2)
Employer names and spend open in the full report, along with the other 11 customers.
Everything 14 customers told us about Pineapple Technology Ltd. dba Incident.io.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
78 Net Promoter Score, from 14 scored reviews- Promoters 11
- Passives 3
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Apr 9
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 40 across 5 companies.
Praised
- Supports Incident Coordination and Post-incident Review
- Value for Regularly Managing Technical Incidents
- Structured and Organized Incident Response
- Broader Integrations
Criticised
- Platform Reliability During Major Incidents
- Competitive Displacement
- Cost and Scale Competition
- Setup and Training Effort
What customers say
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 89% 9 answers
- 50% 2 answers
- 100% 1 answer
- 9.6/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Top alternatives
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Report
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