Pipedrive OÜ
Pipedrive OÜ provides a cloud-based customer relationship management (CRM) platform focused on sales pipeline management for small and mid-sized businesses. Its software helps sales teams track leads, manage deals, automate workflows, and forecast revenue across multiple channels. The company generates revenue through subscription plans sold on a SaaS basis globally.
- Sales CRM
- Sales Intelligence & Prospecting
- Workflow Automation
- Revenue
- $150.0M
- Employees
- 1,150
- Founded
- 2010
- Headquarters
- Tallinn, Estonia
What 6 Arbolus experts think of Pipedrive OÜ
NPS scores skew high, with four of six experts rating 8 or 9 and one giving a 6. The strongest sentiment comes from long-term users, with sustained implementation (over one year) correlated with positive feedback on onboarding, interface, and affordability. Pilot-stage users are less positive, particularly where renewal intent is uncertain or negative. Integration gaps and some responsiveness issues in customer support are recurring negatives. Overall, customer sentiment is robust, anchored by usability, price-performance, and suitability for non-enterprise clients.Overall Customer Sentiment: Positive
Who reviewed Pipedrive OÜ
- C-Suite 67% (4)
- Director 33% (2)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about Pipedrive OÜ.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 2
- Detractors 1
Praised
- Affordability Compared to Competitors
- Fast Onboarding and Scalability
- User Interface and Ease of Use
- AI-Driven Value Proposition
Criticised
- Integration Limitations
- Customer Support Responsiveness
- Enterprise Feature Gaps
- Potential for AI Replication
What customers say
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 8/10 Average score from customers not renewing
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