POWER AUTOMATE
Power Automate is a Microsoft cloud service that enables users and organizations to create automated workflows between applications and services to synchronize files, get notifications, collect data, and orchestrate business processes. It provides low-code tools and connectors to integrate Microsoft 365, Dynamics 365, and hundreds of third-party systems, targeting both business users and IT teams. The product is monetized through subscription-based licensing as part of Microsoft Power Platform and related Microsoft cloud plans.
- Workflow Automation
- No-Code & Low-Code Platforms
- Business Process Management
- Revenue
- $400.0M
- Employees
- 800
- Founded
- 2016
- Headquarters
- Redmond, United States of America
What 48 Arbolus experts think of POWER AUTOMATE
NPS scores trend very high, with the majority in the 8-10 range, reflecting strong satisfaction, especially among business stakeholders. Renewal intent is robust among users in established Microsoft environments, but some IT influencers express uncertainty due to complexity and governance concerns. Most customers report having used Power Automate for more than 1 year and cite time savings and seamless integration as key positives. Challenges arise around maintainability of complex flows and licensing clarity. The central themes are rapid productivity gains and strong Microsoft stack integration, offset by operational complexity as adoption scales.Overall Customer Sentiment: Positive
Who reviewed POWER AUTOMATE
- C-Suite 40% (19)
- Director 29% (14)
- Manager 31% (15)
Employer names and spend open in the full report, along with the other 45 customers.
Everything 48 customers told us about POWER AUTOMATE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
44 Net Promoter Score, from 47 scored reviews- Promoters 25
- Passives 18
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Apr 8
- May 8
- Jun 9
- Jul 8
- Aug 8
- Sep 9
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 20 across 6 companies.
Praised
- Quick Time to Value
- Superior Microsoft Integration
- Productivity Gains via Automation
- Simplified Licensing and Governance
Criticised
- Connector Dependency and Variability
- Workflow Complexity and Maintenance
- Licensing and Technical Barriers
- Emerging AI Agents
What customers say
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 54% 13 answers
- 63% 8 answers
- 57% 7 answers
- 0% 2 answers
- 8.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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