PwC
PwC (PricewaterhouseCoopers) is a global professional services network that provides audit and assurance, tax, consulting, and deals advisory services to corporations, governments, and non-profits across industries. The firm generates revenue through fee-based engagements ranging from strategy and technology consulting to risk, regulatory, and transaction advisory work. PwC operates as a network of member firms under the PwC brand, coordinated through PwC International Limited.
- IT Consulting & Implementation
- Cybersecurity Services
- Digital & Marketing Agency Services
- Revenue
- $53.0B
- Employees
- 364,000
- Founded
- 1998
- Headquarters
- Londonderry County Borough, United Kingdom
What 101 Arbolus experts think of PwC
The NPS distribution shows a strong concentration in the 8–10 range, with many highly satisfied users citing regulatory credibility and technical expertise as key drivers. Renewal intent is high among Influencers and large spenders, especially in regulated sectors, while a minority of Users and some Influencers note concerns over value versus cost and reliance on junior teams. Most clients are engaged at the MoreThan1Year or LessThan1Year stage, indicating a mature user base that depends on PwC for specialized work. Key qualitative themes include independence, risk assurance, documentation quality, and cross-border capabilities.Overall Customer Sentiment: Positive
Who reviewed PwC
- C-Suite 69% (70)
- Director 26% (26)
- Manager 5% (5)
Employer names and spend open in the full report, along with the other 98 customers.
Everything 101 customers told us about PwC.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
24 Net Promoter Score, from 101 scored reviews- Promoters 39
- Passives 48
- Detractors 14
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Apr 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 27 across 5 companies.
Praised
- AI Integration for Efficiency
- Team Continuity and Flexibility
- Lean, Senior-led Models
- Breadth and Flexibility
Criticised
- AI Disruption Risk
- Switching for Sector Depth
- Competitive Pricing Pressure
- Generic Frameworks and Limited Practicality
What customers say
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 43% 47 answers
- 41% 22 answers
- 50% 2 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by PwC customers
Report
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
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