Recharge
Recharge (also known as Recharge Payments) provides a subscription billing and management platform that enables e-commerce merchants, primarily on Shopify and other commerce platforms, to offer and manage recurring purchases. The software handles subscription checkout, billing, dunning, and customer self-service, and integrates with merchants’ existing storefronts and payment processors. Revenue comes from subscription-based SaaS fees and transaction-based charges paid by merchants using the platform.
- Billing & Subscription Management
- Payment Processing
- E-commerce Platforms & Storefronts
- Revenue
- $120.0M
- Employees
- 550
- Founded
- 2014
- Headquarters
- Santa Monica, United States of America
What 7 Arbolus experts think of Recharge
NPS distribution is very strong: scores are uniformly high with most responses clustered at 8–10. Renewal intent is positive, with the majority of responses indicating ongoing or likely renewal. All implementation stages are more than one year, demonstrating high stickiness and embeddedness. The key theme emerging is a consistently positive customer experience over time with no indication of widespread dissatisfaction.Overall Customer Sentiment: Positive
Who reviewed Recharge
- C-Suite 57% (4)
- Director 43% (3)
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Sentiment
57 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 3
- Detractors 0
Cumulative NPS by month
+1 over 5 months- Apr 8
- Dec 9
- Mar 9
- Jul 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 57 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 2 answers
- 67% 3 answers
- 9/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
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