Reliance Industries Limited
Reliance Retail is the retail arm of Reliance Industries Limited, operating a nationwide network of supermarkets, hypermarkets, convenience stores, specialty formats, and e-commerce platforms across India. It sells groceries, consumer electronics, fashion, lifestyle products, and digital services to individual consumers and small merchants, and also runs a B2B cash-and-carry and kirana partner network. The company generates revenue through in-store and online product sales, private-label brands, and merchant partnerships.
- Revenue
- $35.0B
- Employees
- 420,000
- Founded
- 2006
- Headquarters
- Mumbai, India
What 12 Arbolus experts think of Reliance Industries Limited
NPS scores range from 7 to 10, with a majority of responses in the 8-10 range, indicating strong positive sentiment. Renewal intent is present for all high spenders and long-term users, though some Influencers show uncertainty. 65% reported implementation stages of more than one year, correlating with higher satisfaction and stickiness. The main themes are high satisfaction, strong loyalty among established users, and some uncertainty from newer or less-engaged users.Overall Customer Sentiment: Positive
Who reviewed Reliance Industries Limited
- C-Suite 36% (4)
- Director 27% (3)
- Manager 36% (4)
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Sentiment
41 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 7
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Feb 8
- Apr 9
- May 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 33 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 0% 1 answer
- 50% 2 answers
- 0% 1 answer
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
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