Respondent Inc.
Respondent Inc. operates an online research participant recruitment platform that connects researchers and product teams with vetted business and consumer participants for qualitative and quantitative studies. The company makes money by charging fees on projects posted to its marketplace, including participant incentives and service fees for sourcing, scheduling, and managing research sessions.
- Marketplace & Booking Platforms
- Product Analytics & Feedback
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 2016
- Headquarters
- New York City, United States of America
What 7 Arbolus experts think of Respondent Inc.
NPS distribution is skewed positive with four users rating a 9 or above, and one at 10, indicating high satisfaction, while one user rated a 5, citing workflow and payout frustrations. Renewal intent data is limited but those that indicated plan to renew (VP/Influencer) score high NPS and have over a year of usage. Most users are within the adoption or growth phase (less than 1 year for the majority, more than 1 year for a smaller set), suggesting a mix of newly onboarded and established, loyal customers. Key feedback themes include high compensation, workflow friction around screeners, delays in payments, and a notable desire for streamlined payout processes.Overall Customer Sentiment: Positive
Who reviewed Respondent Inc.
- C-Suite 40% (3)
- Director 20% (1)
- Manager 40% (3)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about Respondent Inc..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
57 Net Promoter Score, from 7 scored reviews- Promoters 5
- Passives 1
- Detractors 1
Cumulative NPS by month
-1 over 5 months- Mar 9
- May 9
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 57 across 1 companies.
Praised
- Expanding High-Paying Study Offerings
- AI-Driven Automatic Qualification
- More Flexible and Immediate Payouts
- Time-Efficient Workflows
Criticised
- Qualification Process Friction
- High Platform Fee Impact
- Payout Delays and Cash-Out Fees
- Fee Sensitivity
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 9/10 Average score from customers who will renew
Report
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